Refund policy

RETURN & REFUND POLICY

This Return & Refund Policy governs all purchases made through the BrightPup brand.

BrightPup is a trade name operated by AR7 LLC, a Maryland limited liability company (“AR7 LLC,” “BrightPup,” “we,” “us,” or “our”). All purchases are made from AR7 LLC, and all refunds are issued at the discretion of AR7 LLC.

This Policy is incorporated by reference into our Terms of Service and Subscription & Cancellation Policy.

By placing an order, you acknowledge and agree to the terms below.

1. REFUND ELIGIBILITY WINDOW

We offer a 60-day refund window beginning on the confirmed delivery date.

Requests submitted after 60 days are not eligible for refunds.

2. TYPES OF REFUNDS

If approved, refunds may be issued in AR7 LLC’s sole discretion as:

  • Partial refunds

  • Refunds reduced by restocking or administrative fees

  • Refunds issued without requiring return of product

Full refunds are not guaranteed in all cases.

3. RESTOCKING & ADMINISTRATIVE FEES

Approved refunds may be subject to reasonable:

  • Restocking fees

  • Administrative or processing fees

Fees may vary based on:

  • Order size

  • Shipping status

  • Product condition

  • Customer order or refund history

  • Subscription status

Applicable fees will be deducted from the refund amount.

4. RETURNS (WHEN REQUIRED)

We may require return of products as a condition of refund approval.

If a return is required:

  • Instructions will be provided by customer support

  • Return shipping costs may be your responsibility

  • Items must be received within the timeframe provided

Failure to follow instructions may void refund eligibility.

5. NON-RETURNABLE ITEMS

Unless otherwise approved, the following are generally not eligible for return or refund:

  • Opened or partially used consumable products

  • Items outside the refund window

  • Orders associated with excessive refunds or chargebacks

  • Products marked final sale or promotional clearance

6. SUBSCRIPTION ORDERS

Subscription orders are eligible for refund consideration only if:

  • The request falls within the 60-day window, and

  • The subscription was properly canceled in accordance with our Terms of Service

Failure to cancel a subscription before billing or shipment constitutes authorization of that charge and does not automatically qualify the order for a refund.

7. SHIPPING & DELIVERY ISSUES

Delivery timelines are estimates only.

Risk of loss transfers to you when the shipment is accepted by the carrier.

AR7 LLC is not responsible for:

  • Carrier delays

  • Lost or misrouted packages

  • Customs delays

  • Third-party fulfillment issues

Delays alone, including delays exceeding 30 days, do not automatically qualify an order for refund.

8. DAMAGED OR INCORRECT ORDERS

If you receive a damaged or incorrect item, you must:

  • Contact customer support within 7 days of delivery

  • Provide reasonable supporting documentation (e.g., photos)

Failure to provide timely notice may result in denial of the claim.

9. CHARGEBACKS & DISPUTES

You agree to contact customer support before initiating a chargeback or payment dispute.

Improper or abusive chargebacks may:

  • Disqualify eligibility for refunds

  • Result in account suspension or termination

  • Be treated as a breach of our Terms of Service

We reserve the right to recover chargeback-related costs and fees where permitted by law.

10. ABUSE & DISCRETION

To prevent fraud and misuse, AR7 LLC reserves the right, in its sole discretion and to the maximum extent permitted by law, to:

  • Limit refunds

  • Deny refund requests

  • Refuse service

  • Close accounts

This includes cases involving:

  • Excessive refund activity

  • Policy abuse

  • Suspected fraud or misuse

All decisions are final.

11. POLICY MODIFICATIONS

We may update this Policy from time to time. Updates are effective upon posting or notice.

Continued use of the Services constitutes acceptance of the revised Policy.

12. CONTACT

BrightPup (operated by AR7 LLC)
support@trybrightpup.com